Protection Plan
Relax and Enjoy your new furniture!
We've got you covered! You invest a lot of your time and money to find just the right furniture for your home. Don’t let a mishap ruin that investment. Help protect the appearance of your new furniture with a Protection 1st plan. Keep life’s little mishaps from becoming big problems.
We want you to feel confident in your protection purchase, so if you are claim-free at the end of 5 years, we will apply half of the cost you paid for protection to a gift card usable within 90 days of the expiration of the plan.*
Protection Plans start at only $69 and normally represent 10-12% of a total purchase price.
How the Protection Plan Works:
If the unexpected happens and you have a mishap, submit a claim within thirty (30) days of noticing the problem. Have your receipt and protection plan number ready when you call. To submit a claim please call 1-800-995-2229 or follow the link below.
Whether your purchase is fabric, leather or vinyl upholstery, area rugs, wood or other solid surface furniture, a Protection 1st Plan will help protect it so you can enjoy your new furniture without worrying for years to come!
The Small Print:
*The Half-Back Program
The Half-Back Program provides a way for customers to recoup some of the cost of an unused protection plan. Customers must make a purchase at the store where the plan was originally purchased within 90 days of the expiration of the protection plan. Any plan purchased prior to 07/01/23 is ineligible for the Half-Back program.
What is Covered?
Fabric Coverage
Mechanical and Structural Breakdowns as a result of:
– Breakage of frames, panels, or springs
– Breakage of a sleeper, recliner, lifting, heating, and/or vibrating mechanisms
– Seam separation
– Fading from the sun
Accidental Damage which occurs during normal residential use, including:
– All stain types, including dye bleed and dye transfer onto or into the fabric
– Punctures, rips, or burns
– Liquid marks or rings
– Household heat marks
– Damage caused by nail polish remover
– Pet damage – SINGLE INCIDENT ONLY
Leather & Vinyl Coverage
Mechanical and Structural Breakdowns as a result of:
– Breakage of frames, panels, or springs
– Breakage of the sleeper, recliner, lifting, heating, and/or vibrating mechanisms
– Seam separation
– Fading from the sun
Accidental Damage which occurs during normal residential use, including:
– All stain types, including dye bleed and dye transfer onto or into leather or vinyl
– Punctures, rips, or burns
– Liquid marks or rings
– Household heat marks
– Damage caused by nail polish remover
– Pet damage – SINGLE INCIDENT ONLY
Wood & Other Solid Surfaces Coverage
Mechanical and Structural Breakdowns as a result of:
– Breakage of frames, panels, or springs
– Breakage of the sleeper, recliner, lifting, heating, and/or vibrating mechanisms
– Fading from the sun
– Lifting or incident-specific chipping of veneers or laminates exposing the substrate
– Warping
– Loss of silvering on mirrors
Accidental Damage which occurs during normal residential use, including:
– All stain types, including dye bleed and dye transfer onto or into the fabric, leather, or vinyl
– Punctures, rips, or burns
– Liquid marks or rings
– Household heat marks
– Damage caused by nail polish remover
– Pet damage – SINGLE INCIDENT ONLY
– Gouges, dents, scratches, or chips that penetrate the finish exposing the substrate
– Checking, cracking, bubbling, or peeling of the finish caused by a specific incident
– Glass or mirror chipping, breakage, or scratches